Single payment statuses

When a PIR is created, the response payload will contain a status which reflects the current state of the payment. The payment status will update as the state of the payment changes. You can understand more about how to check the status of a single payment here, or recurring payment here.

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StatusDescriptionExperience
CREATEDThe payment request has been created. Awaiting consumer interaction.Redirect consumer to the hosted checkout (or bank when using integrated checkout).
PROCESSINGThe payment request response is pending.Inform the consumer that the payment is in progress.
EXPIRED
(user abandoned)
The payment has been abandonedInform the consumer that the payment has expired due to inactivity.
NO_CONSENT
(user cancelled)
The consumer did not give consent to set up the payment (by selecting cancel at the hosted checkout).Redirect the consumer to select a payment method again (restart the payment flow).
NO_CONFIRM
(user rejected)
The consumer did not authorise the payment request in their bank (by selecting reject/do not authorise/cancel).Redirect the consumer to select a payment method again (restart the payment flow) and inform them no funds were taken.
FAILED
(declined)
The payment request has been rejected by the bank, or the consumer failed to confirm the transaction.Inform the consumer that the payment was declined.
COMPLETED
(accepted)
The payment has been accepted by the payer's bank and is scheduled to be executed imminently.Inform the consumer that the payment was accepted and is being processed.
SETTLED
(funds received)
The payment has executed and funds have been received in the destination account.Inform the consumer that the payment was successful.
PART_REFUNDEDA part of the original payment amount has been successfully refunded to the payer's bank account.Inform the consumer that the refund was successful.
REFUNDEDThe total original payment amount has been successfully refunded to the payer's bank account.Inform the consumer that the refund was successful.

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Be aware

Make sure you only fulfil orders or remit monies after receiving a SETTLED status, which indicates funds have arrived in your account.


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